Frequently Asked Questions (FAQ) -

1. How can I track my order?

After your order is shipped, you will receive a shipment confirmation email with a tracking number.
You can track your order by clicking the link in the email or visiting the courier’s tracking page.

If you haven’t received a tracking number within a few days, please contact us at [email protected].

2. Can I cancel or modify my order after placing it?

We process orders quickly to ensure fast delivery.
If you need to modify or cancel your order, please contact us at [email protected] as soon as possible.
We cannot guarantee changes once the order has been processed or shipped.

3. What should I do if I entered the wrong shipping address?

If you realize there’s a mistake in your shipping address, please email us immediately at [email protected].
If the order has not yet been shipped, we will do our best to update the address.
If the order has already been dispatched, unfortunately, we cannot reroute the package.

4. What if I receive a damaged or incorrect item?

We sincerely apologize if this happens.
Please contact us within 3 days of receiving your item, attaching photos if possible, and we will arrange a replacement or refund.

5. How long does shipping take?

Shipping times vary based on your location:

Thailand: 2–5 business days
International: 7–21 business days depending on the destination

Please note that shipping times may be extended during high-volume periods or due to customs delays.

6. Do you ship internationally?

Yes, we offer international shipping to selected countries.
Shipping fees and delivery times vary depending on the destination.

Please be aware that international shipments may be subject to customs fees and import duties, which are the responsibility of the customer.

7. What payment methods do you accept?

We accept secure payments via:

Visa
MasterCard
PayPal
Other major payment methods (depending on availability at checkout)

All payments are processed securely.

8. How do I return an item?

If you wish to return an item, please contact us at [email protected] within 14 days of receiving your order.
Products must be unused, in their original packaging, and accompanied by proof of purchase.

You can find more details in our Return and Refund Policy [link to Return Policy page].

9. How long does it take to receive my refund?

Once we receive and inspect your returned item, we will process your refund.
Refunds usually take 7–14 business days to appear in your original payment method, depending on your bank or credit card provider.