Refund and Returns Policy -

1. Introduction

Thank you for shopping at Siam G Store.
We hope you love your purchase, but if you are not entirely satisfied, we’re here to help.

This Return and Refund Policy outlines the terms under which you can return products and request refunds.

2. Returns

You may request a return within 14 days from the date you received your item.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (such as an order number or receipt) is required to complete a return.
Certain items may be non-returnable for hygiene reasons or if marked as “Final Sale”; this will be indicated on the product page.

3. How to Initiate a Return

To start a return, please contact us at [email protected] with:

Your order number
A brief explanation of the reason for the return
Photos of the product (if applicable)

Once your return request is approved, we will provide you with instructions on how and where to send your package.

Please do not send your item back without prior authorization.

4. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
We recommend using a trackable shipping service or purchasing shipping insurance for your return. Siam G Store is not responsible for items lost during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7–14 business days.
Shipping fees (if any) are non-refundable unless otherwise stated.

6. Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 3 days of delivery at [email protected].
We will review your case and offer a replacement, repair, or full refund, depending on the circumstances.