Shipping Policy -

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
In case of a high volume of orders, there may be slight delays. We will notify you via email if your order is expected to be delayed beyond normal processing time.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery times depend on your location and the shipping method selected.
Estimated delivery times:
- Domestic (Thailand): 2–5 business days
- International Shipping: Varies by destination (typically 7–21 business days)

Please note that delivery times are estimates and may be affected by factors outside our control (e.g., customs clearance, postal delays).

3. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s).
Tracking numbers may take 24–48 hours to become active.

4. International Shipping

We currently offer international shipping to selected countries.
International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
Customers are responsible for paying any additional charges for customs clearance.
Siam G Store is not responsible for delays due to customs processes.

5. Lost or Damaged Packages

Siam G Store is not liable for any products lost or damaged during shipping.
If you receive a damaged package, please save all packaging materials and damaged goods and contact the shipping carrier to file a claim.
If you need assistance, please reach out to our customer service team at [email protected].

6. Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout.
Siam G Store is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned due to incorrect address details, the customer will be responsible for the reshipping fees.

7. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time.
Changes will be posted on this page, and we encourage you to review it periodically for any updates.